Scope of Work
Two Sigma needs a results-driven Customer Service Manager to expand our market share and outpace the competition in Jonesboro, AR. Put your 8 years of experience to work in a $84,000 - $132,000 role with ownership, mentorship, and room to grow.
Key Responsibilities
- Talk numbers with finance, then talk vision with prospects
- Coach junior reps through their first candor-rich negotiation
- Carry the demo from screen-share to signature in one sitting
- Use CRM Software and Talkdesk tools to automate and scale outbound efforts
- Chase the sales marketing whitespace no rep in AR has worked
- Close the loop between ad spend and revenue, dollar for dollar
- Pair Email Support insight with gut feel to rank the hottest leads
What You'll Bring
- Meticulous attention to detail across every deliverable
- Roughly 7+ years operating in a similar Customer Service Manager position
- Self-direction that survives a quiet Slack channel
- Hands-on sales marketing experience that holds up to follow-up questions
- 7+ years owning outcomes, not just completing tasks
- The discipline to finish the boring 20% that makes the rest matter
- Manager mastery of CRM Software, validated by people who'd hire you again
Long obsessed with Team Leadership, Two Sigma has turned a Jonesboro office into one of the plainspoken centers of sales marketing innovation in AR. Our Jonesboro team treats every retro like a chance to quietly upgrade how we operate.
At $84,000 - $132,000, with mentorship and a benefits suite to match, this Customer Service Manager seat at Two Sigma is built for people who want to rise.
Our Jonesboro team is currently shortlisting candidates for this position.
Take charge of your future and apply for this Customer Service Manager role now.
Material Specifications · Skills
- De-escalation
- CRM Software
- First Call Resolution
- Gorgias
- Talkdesk
- Intercom
- Email Support
- Phone Etiquette
- Customer Onboarding
- Cultural Awareness
- Team Leadership
- Relationship Building
Allowances · Benefits
- Bike Storage
- Paid paternity leave
- Product Discounts
- Wellness program and challenges
- Paid vacation days
- Financial hardship assistance fund
- Paid personal days
- Referral Bonuses
- Technology Stipend
- On-site cafeteria
- Home Office Setup